PureVPN Review 2018

PureVPN Logo

PureVPN proves to be an excellent option for those that require a solid, fast VPN connection. 

Setup is easy, and the app offers several built-in modes for different types of online activities. However, video-streaming enthusiasts or those who regularly travel outside of their home countries would do better to look elsewhere.

Price

Features

Ease of use

Speed

Server Coverage

Privacy

Customer service

PROS

  • check
    7-day money-back guarantee
  • check
    Excellent connection speeds
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    Good support via online chat
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    Extended subscription pricing is quite competitive
  • check
    Easy to use

CONS

  • Video-streaming quality could be better
  • Account is automatically disabled if you use it from outside country of purchase
  • I never received an answer to a question I asked via their support form

PureVPN

In this review, we’ll take a close look at the PureVPN service. The Hong Kong-based VPN provider began as a humble VPN experiment in 2006, adding commercial services in 2007. The company has since grown to offer both business and personal VPN services to users of all major desktop and mobile operating systems.

Early on, I realized the value a well-run VPN service offers to someone like me. I require a security solution that is comprehensive enough to protect my data connection while remaining simple enough to install and use that my family members could maintain their protection without needing me to help.

I have tried numerous VPNs that are available to users today, and as such, I decided to share my knowledge about these services with the world, in the hopes that I can use my experiences to help users make the best possible decision when searching for a VPN provider.

What is PureVPN?

PureVPN offers the ability to hide your internet activity from prying eyes. The company provides an encrypted connection to better protect your personal information and data, along with the ability to access websites and online services that may normally be blocked by your local government, your Internet Service Provider or a content owner.

In addition to the normal VPN services, PureVPN offers optional services. These include a DDoS-protected VPN, a Dedicated IP VPN and NAT Firewall services, all for an additional fee.

PureVPN is based in, and operates under, the jurisdiction of Hong Kong. The company states on their website that they chose Hong Kong specifically because there are no mandatory data-retention laws in Hong Kong, so PureVPN is not legally obliged to store user data or share it with anyone.

PureVPN offers OpenVPN 256-bit encryption, L2TP/IPSec, PPTP, SSTP, and IKEv2 for various devices. It features apps for Windows, macOS, iOS and Android. Users of other devices can make use of the service via custom settings. Users of DD-WRT and other select routers can connect to the service through a router app or custom settings.

There I go spouting tech-nerd mumbo-jumbo again. But all that really means is that PureVPN will offer excellent protection for you, your data and your internet activities.

You do need to be careful if you use PureVPN outside of the country where you purchased it. More information about that in the Features & Use section.

How PureVPN Works

PureVPN offers the ability to cloak your true IP address while using the internet via an app run on your desktop machine or mobile device. The service routes your internet traffic through their own custom PureVPN servers, causing it to appear as if your internet activity is actually coming from one of PureVPN’s numerous IP addresses.

By taking advantage of PureVPN’s services, you can rest assured that your data is kept safe from prying eyes along the way, while also gaining the ability to access websites and online services that might not normally be available in your area.

P2P File Sharing (Torrents)

PureVPN allows usage of P2P and torrent connections over their VPN service, but only via servers located in specific countries - though there are many countries to choose from. Those countries include Afghanistan, Algeria, Angola, Armenia, The Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bolivia, the British Virgin Islands and many more. For a full list of the countries where the VPN servers allow P2P, visit the PureVPN website.

The service has blocked P2P on servers located in countries where torrenting is frowned upon, including The United States, the United Kingdom, Canada, Australia and others. 

The PureVPN Website

The PureVPN website is clean, attractive and well-laid-out. It reminds me of any one of thousands of similar-looking WordPress templates I’ve run into on the web over the years.

While the website won’t win any coveted design awards, it’s adequate and does a good job of giving upfront information about the company’s services. It offers highlights of the service options and other helpful information in a clear manner.

What is unusual about the website is that it doesn’t show its pricing on the front page, as many of its competitors do. While this doesn’t necessarily mean a loss of points from the design judges, budget-minded users will likely lament this missing info

PureVPN

The website instead offers a good overview of the features offered by PureVPN, offering one-paragraph highlights of the features. The website also includes a blog offering tips on using PureVPN’s service for things like cutting the cord, as well as news-related articles about hackers, malware, and other subjects.

Subscription Options and Pricing

PureVPN offers 3 main subscription options through their website. Options include a 1-month plan, a 6-month term and a 2-year plan. The service doesn’t offer a free trial for web sign-ups, but they do provide a 7-day money-back guarantee if you’re not happy with the service. (Mobile users get 1GB free to try the service, but there’s a catch. More about that below.)

Before we cover PureVPN’s pricing, I’d like to mention that like many other VPN providers, this one routinely switches up their pricing, advertising incredibly low prices before suddenly charging much more.

What I have listed here is PureVPN’s “regular” pricing. Be sure to check the provider’s website for the most recent pricing.

Subscription Pricing

Subscription terms and costs are as follows:

  • 1-month plan - $10.95 per month
  • 6-month plan - $8.95 per month ($53.70 billed every 6 months)
  • 2-year plan - $3.25 per month ($78.00 billed every 2 years)
PureVPN Pricing Options

PureVPN also offers lower subscription prices for users who sign up via their iOS or Android devices. However, there is the aforementioned catch, and it’s a fairly big one: subscriptions purchased from the mobile apps will work only on mobile devices.

Mobile subscription options include

  • $4.99 monthly
  • $23.99 for 6 months
  • $39.99 for 1 year
PureVPN Mobile Subscription Options

The mobile subscription option might be attractive to value-minded individuals who only plan on using it on their iPhone, iPad or Android devices. However, you won’t be able to use it on your Mac or Windows PC, so keep that in mind when making a decision.

PureVPN also provides optional services for a nominal extra charge. PureVPN’s add-on services can be added in any combination and include:

1

DDoS Protected Dedicated IP VPN Add-On - $2.99 per month

While any VPN connection offers protection against Denial of Service attacks, PureVPN says their add-on “manages DDoS attacks precisely, and is equipped with mechanisms to combat a serious DDoS attack of 480 Gbps.”

2

Dedicated IP VPN Add-On - $1.99 per month

A subscription to a Dedicated IP VPN server supplies to users a specified IP address that they alone can use. PureVPN will not share that address with anyone, and the address doesn’t change. Many web services, especially corporate servers, require a dedicated IP to access certain databases. A dedicated IP VPN provides that.

3

NAT Firewall Add-On - $1.99 per month

PureVPN says the NAT Firewall add-on is an additional layer of security for your internet connection, protecting your device from unrequested and malicious inbound traffic.

Other VPN providers offer similar services at no extra charge (VyprVPN offers NAT Firewall protection as part of their regular VPN service), so keep that in mind when considering PureVPN as your provider.

Note: DDoS Protected VPN and Dedicated IP VPN are only available in Australia, Canada, Germany, Malta, U.K., U.S., Singapore, Hong Kong and the Netherlands.

All subscription signup and payments are made via a secure HTTPS connection. PureVPN accepts payments in the form of VISA, MasterCard, American Express, PayPal, Alipay,

PaymentWall, Bitpay, Bitcoin, CoinPayments, Cashu and merchant gift cards (Walmart, TGI Friday’s, Starbucks, Best Buy and many more).

You can also make your payment via Western Union and a Bank Transfer option if the amount is over $100.

iOS and Android users who opt for the mobile-only option through in-app purchases, maintained by Apple’s iTunes and Google Play respectively, will pay via the user’s saved method of payment in the app stores.

PureVPN does accept Bitcoin, which is always a point in any provider’s favor. Bitcoin is one of the truly anonymous payment options available on the web and helps keep payment details safe from prying eyes.

As previously mentioned, PureVPN also accepts merchant gift cards. I have recently noticed that a number of VPN providers are now accepting these. I believe this makes for an excellent anonymous payment option for users who don’t have access to a Bitcoin account.

The service offers refunds within 7 days of any new order or within 7 days of renewal. Your account needs to be in good standing, you must have used less than 3GB of data, or have not exceeded 100 sessions - whichever comes first.

As usual, I signed up for a 1-month subscription using my business credit card. The charge showed up as "GZ Systems Limited" on my credit card statement.

While you create an email/password combination for logging into the PureVPN website, you are not allowed to create your own login and password for the actual app; it is instead displayed on the screen following the completion of the signup process. (The app login information is also sent to you via email.)

While this is not a huge deal, it might lead to confusion later. However, this would actually count as a “feature” for users who don’t want to fall into the trap of using the same username/password combo on multiple websites.


Price:

PureVPN is one of the highest-priced VPN providers that I have reviewed. There are numerous providers that offer a much better value for the money.


Installation

Installing the App on Your Computer

PureVPN offers apps for Windows, macOS, iOS and Android devices. They also offer tutorials on how to set the service up on other devices, including Linux (Ubuntu, Mint, Fedora, CentOS), BlackBerry, routers and more.

Gaming consoles, streaming boxes, and Smart TV’s will all work with the PureVPN service. However, there are no native apps for those devices; they instead must obtain their VPN-protected connection via a compatible router or through connection-sharing from a PureVPN-connected Mac or Windows PC.

The Windows and macOS apps are available directly from the PureVPN website, while the iOS and Android apps are available from the Apple App Store and the Google Play store respectively.

I am a dedicated Apple user (keep your opinions to yourself), so my setup and usage experiences will carry a distinct Apple flavor. Windows and Android users can expect a similar user experience, and if anything is outrageously different, I’ll be sure to point it out.

The macOS app is a direct download from the PureVPN website; you are automatically taken to the correct download page for your computer when you finish paying for your subscription.

I clicked the download button on the site and saved the installation file to my Mac’s Downloads directory. The download only takes a few moments to complete on any reasonably-fast internet connection.

The installation file is supplied as a .dmg file, which the Mac operating system mounts as a disk when it is double-clicked. Once it mounted, a window opened, as shown below. Installation consists of dragging-and-dropping the PureVPN app icon to the Applications folder. The file copied to the Applications folder in just a few seconds, and it was time to try the app.

PureVPN Mac Installation

The installation process should be similarly fret-free for Windows users, as the installation file is downloaded as an .exe file, which takes but a double-click of the mouse to automatically install the VPN app. Next, you’ll select an installation directory, click “Next,” and in a few moments, you’re ready to go.

Installing the App on a Mobile Device

iPhone users will be familiar with the installation of the PureVPN app on the iPhone, as it follows the usual process of downloading and installing the app from the iOS App Store. The download takes under a minute, after which it is ready to run with just the tap of a finger on the app’s icon.

When the app is first used to connect to a VPN server, it will ask for permission to install a certificate to allow trusting the PureVPN service. You’ll be required to enter your device’s passcode or use your fingerprint via Touch ID to authorize the installation of the certificate.

Android users will find that installation of the app on their device is similar to the iOS version, involving a short visit to the Google Play store for downloading and installing the app. 

Features & Use

Once the installation was completed on my Mac, I ran the PureVPN app and agreed to the prompt requesting permission to install a “helper app.” (A helper app makes it a bit easier to use the VPN service, as it allows the app to put a quick-access icon in the Desktop menu bar, offering quick and easy control of the VPN connections.)

Once the helper app is installed, I was met with a simple prompt to either sign up or log in to the app. Clicking the “Signup” button takes users to the website for signup. I clicked the “Login” button and then entered the login and password combination that was created for me by PureVPN when I signed up.

PureVPN Login Account Login

The PureVPN app opened up to a screen prompting me to select a mode of operation. PureVPN offers “modes,” each one optimized for a certain type of online activity.

PureVPN Secure Virtual Private Network Connection

The available modes are:

1

Stream

Provides optimal settings for streaming and online gaming. This option provides low security, full anonymity, full privacy and full speed.

2

Internet Freedom

Provides optimal settings for accessing any and all online content. This option provides full security, full anonymity, full privacy and medium speed.

3

Security/Privacy

Provides optimal settings to protect against cyber threats and provide complete online anonymity. This option provides full security, full anonymity, full privacy and medium speed.

4

File-Sharing

Provides optimal settings for file-sharing and downloading. This option provides low security, full anonymity, full privacy and full speed

5

Remote/Dedicated IP

Provides optimal settings for accessing country-specific content. The option provides full security, full anonymity, full privacy and full speed.

PureVPN Available Modes

After selecting the desired mode, you can then select a specific country, region or city to connect to. A favorites option allows you to save servers for quick selection in the future. You can also select a server based on the purpose of your VPN connection. Options include China-optimized, Netflix, Sports Channels, BBC iPlayer and numerous other streaming networks.

PureVPN also offers browser extensions to protect your browsing sessions in the Google Chrome and Mozilla Firefox browsers. The company says support for the Opera browser is on the way.

The service allows up to 5 desktop or mobile devices to connect under 1 login.

The service encourages you to share the login with family members. Mom, Dad, Sis and even Uncle Buck can use the service. (Well, maybe not Uncle Buck. No one has heard from Buck since 1994.)

You can also set up a wireless router to use PureVPN, which would count as only 1 connection, but would actually allow multiple connections. This would be perfect for a large family or small business, allowing a single account to protect everyone who connects to the router.

In addition to the features above, PureVPN also offers optional features, which include:

1

Dedicated IP VPN Add-On - $1.99 per month

A subscription to a Dedicated IP VPN server gives users a static IP address that they alone can use; it will not be shared with any other users. This comes in handy when using a VPN with various web services, web apps, corporate servers and other online activities that require a dedicated IP.

2

DDoS Protected Dedicated IP VPN Add-On - $2.99 per month

PureVPN says this add-on “manages DDoS attacks precisely, adding another level of protection against DDoS attacks.” While the encrypted connections supplied by VPN providers already offer protection against such attacks, a dedicated IP loses some of the anonymity offered by shared IP addresses, so this could indeed help.

3

NAT Firewall Add-On - $1.99 per month

A NAT Firewall is a packet filter that blocks unrequested inbound traffic from reaching your computer or device when connected to PureVPN. It acts as an additional layer of security for your internet connection, protecting your device from unrequested and malicious inbound traffic.

I want to also mention that there is one very odd “feature” of the PureVPN service. If you’re planning to travel abroad and want to use PureVPN, this is something you definitely need to be aware of.

PureVPN’s system is designed in such a way that if anyone uses the account from outside the country it was initially purchased in, the account will be disabled automatically due to security reasons. You are then required to contact PureVPN support to reactivate the account!

Considering that many VPN users travel outside of the U.S. - which is why they need a VPN - this seems like a definite showstopper for a significant number of prospective users!


Features:

The PureVPN app offers a wealth of features, making it easy to fine-tune your VPN connection for your desired activity. Experienced users can adjust each setting, while new users can simply click and go.

Ease of Use:

PureVPN’s app is easy to set up and use, making it a good choice for beginning VPN users. The app’s “Mode” feature makes it easy to get up and running quickly, no matter what online activity you have in mind.


Connection Quality and Speed

Desktop App

When testing a VPN provider, I test the quality of the connection by first testing ping times, as well as download and upload speeds, via the Speedtest website. I do this initially using my normal internet connection straight from my ISP to set a benchmark. I then run the same speed tests using a VPN connection located in the United States, and then in the United Kingdom.

PureVPN Dashboard

All connections were made by selecting the country name and allowing the VPN provider to make the server selection. In this review, due to PureVPN’s “Modes” feature, I selected the “Security/Privacy” mode, which offers all-around protection and average speeds numbers.

I also simply selected the country to connect to and allowed the app to select the best connection, which, for some reason, was almost always located in Salt Lake City, Utah for the U.S. connection.

Oddly enough, Salt Lake City isn’t included in their list of U.S. servers to choose from. (Fun fact, according to an ad on the Speedtest website, the folks in Utah consider 25 Mbps “Super Fast Internet.”)

Connection Type

Ping, Download & Upload Speed

Local Internet Provider

PureVPN Speed Test

U.S. VPN Server

PureVPN Speed Test

U.K. VPN Server

PureVPN Speed Test

Keeping in mind that a faster internet connection is the best internet connection, we must also keep in mind that your connection is only going to be as fast as the slowest point your data passes through during its travels on the net.

While not a hard and fast rule, the farther away from you a VPN server is, the higher its ping numbers will be. (Although the U.K. numbers seen above are the exception that proves the rule.) While the U.K. server offered better ping numbers than those returned by the closer U.S. server, its download speeds are considerably slower.

What does all of the Speedtest information seen above mean?

When it comes to ping numbers, lower is better. Ping numbers are measured as the round-trip time it takes for a packet of information to be sent to a server and echoed back to the source. Low ping numbers are better, as the connection will respond faster.

Low ping numbers are especially appreciated by gamers who play first-person shooters online, as they generally offer a better gaming experience.

Upload and download numbers for a VPN server can be affected by the distance between the connections, but, more importantly, by server loads. The more users who are connected to any server, the slower it will respond to each connection.

iOS users see something similar when Apple releases a new version of the iOS operating system, and everyone attempts to download the update at once.

VPN protocols can also add to the overhead that slows a connection. Generally, the better the encryption, the slower the connection. That said, today’s encryption protocols are optimized for speed, so in many cases, the slowdown for using a better encryption method, such as the one used by OpenVPN’s 256-bit encryption, may not be noticeable.

While upload and download speed test numbers for any VPN provider give a decent indication as to what kind of performance you’ll get from a VPN provider, I also like to run the connections through some real-world-type tests to get an idea of how well the VPN provider will serve a user during their day.

Using both a U.S. and U.K. VPN connection, I attempt to stream video, as well as place video and audio calls using Skype and FaceTime. I also play an online game and then finish up by using online document services and websites that I use every day.

1

YouTube

YouTube performed well, with video immediately beginning to play with no visible artifacts or stuttering issues on both the U.S. and U.K. connections. I played a number of full-screen HD videos on both VPN connections, and they all streamed smoothly on both connections.

Click here to see the best VPNs for Youtube.

2

Netflix

I visited the Netflix website while connected via a U.S. PureVPN server on my Mac and selected the first episode of their new Marvel series, Iron Fist. While the video took a bit longer than normal to buffer and begin playing, it did indeed play with no hitches.

While initial video quality was less than great, I spent a few extra minutes viewing the video and it eventually began offering a much sharper video-viewing experience. (I always like to give a video connection a chance to smooth out. Plus, it allows me the chance to watch a TV show while I’m working. Nice.)

Note: Not all of the PureVPN servers will work with Netflix. So, be sure to try another connection if Netflix complains.

As for the PureVPN U.K. servers, I found that when I first tried Netflix via the PureVPN U.K. connection, it worked great. However, a day later, when I tried again, Netflix threw up the “You seem to be using an unblocker or a proxy,” notice, and refused to play any content. Which leads us to the next paragraph: explaining how something like this could happen.

Streaming Error

Netflix and VPN providers have been engaged in a connection chess game for quite a while now. Netflix scans for new VPN IP addresses to add them to their blacklist, which causes the VPN providers to respond by adding new IP addresses. Netflix discovers those, and…well, you get the idea.

What all of this means is that viewing Netflix and many other streaming services via any VPN provider can be a hit-or-miss proposition.

Click here to see the best VPNs for Netflix. 

3

Hulu

Hulu performed well on the U.S. PureVPN connection. I tried viewing an episode of The Mindy Project (don’t judge me!), and the video started up immediately, with no signs of lag. The video, while not exactly HD, was sharp and played beautifully, even at full screen.

As for using the U.K. connection with Hulu, I was unable to view any Hulu content and was instead met with a message saying that I appeared to be using an anonymous proxy tool. I tried every U.K. server on the list and was still met with disappointment. This is likely due to Hulu restricting availability of their streaming service to the U.S. and Japan.

Click here to see the best VPNs for Hulu.

4

Skype and FaceTime

As today’s internet user likes to stay in touch via video and audio calling, I also always test both Skype and FaceTime while using a VPN connection.

I placed Skype call tests, both audio and video calls. Both the U.S. and U.K. connections, in both cases, the video was sharp and pixel-free on both ends, and the audio sounded great. (Or, at least as good as a Skype call usually sounds.)

FaceTime also performed admirably when connected to both the U.S. and U.K. connections. The recipient of my calls was on LTE about 30 miles away, and the video performance was surprisingly sharp and smooth, with no visible lag on either country’s PureVPN connection.

Click here to see the best VPNs for Skype.

5

Gaming

​​​​As I’ve mentioned in previous reviews, I am long past my hardcore, gotta-blow-up-everything-in-sight gaming days, although I do enjoy an occasional casual online game. Just to give things a once-over, I loaded up my copy of Doom 3 and connected to a server. 

I was able to compete as well as my old man skills allowed me to, and my failure in destroying online opponents in no way seemed to be connected to any deficiency on PureVPN’s part.

Click here to see the best VPNs for Gaming.

6

General Internet Usage

Using the PureVPN connection for day to day tasks, both business and personal, proved to be perfectly satisfactory. Most of my work-related tasks are performed via the Google Docs suite of apps, and I experienced no connection lag or disconnection issues. (Which can be a real drag if you’re using apps that require an internet connection to be fully functional.)

The apps I use to stay in touch with business associates and friends all worked great, including the Mac messages app, Slack, my email client, and, of course, the major social networks, such as Facebook, Twitter and LinkedIn. No fuss, no muss.

iOS App

The PureVPN app for iOS proved to be an easy-to-use app. It quickly made any requested connection, and the connections were fast and reliable. Both the U.S. and U.K. connections proved to be entirely up to what I requested of them.

Connection Type

Ping, Download & Upload Speed

Local Internet Provider

PureVPN Speed Test

U.S. VPN Server

PureVPN Speed Test

U.K. VPN Server

PureVPN Speed Test

I performed my normal tests while using PureVPN on my iPhone. Skype and FaceTime both performed as well as the Mac connection did while connected via PureVPN. I checked email, participated in online chats, and stayed in touch with friends, family and business associates via Facebook, Twitter and Slack, all with no issues.

However, that pleasant situation changed when trying to watch streaming video from Netflix or Hulu. Both services would not stream, as they both recognized the U.S. and U.K. PureVPN connections as “proxies.” I tried multiple connections in both countries, and both services still failed to stream.

YouTube performed well, easily keeping up with HD streams on both the U.S. and U.K. VPN connections. YouTube seems to be a bit more connection-agnostic than Netflix and the like, but I didn’t attempt to use YouTube Red or any of their other pay-for-play options, which might have different results.


Speed:

Although PureVPN’s connection speeds are only good for a mid-tier ranking when compared to other VPN providers I have reviewed, its speeds are still quite satisfactory. However, there are faster providers that charge less.


Global Server Coverage

PureVPN offers 750+ VPN servers in 141 countries, the second-best global server coverage of any VPN provider that I have reviewed. The provider has done a good job of spreading their server farms around.

They have servers located in North America, South America, Central America, Europe, Asia, Oceania and Africa. It looks as if most of the major countries and cities are covered. I couldn’t find any major location that wasn’t serviced.

PureVPN Server Locations

Global Server Coverage:

PureVPN offers comprehensive server coverage, doing a good job of spreading their servers around the globe to great effect. The result is that users should be able to find a server located in most places they’d like to connect to.


Privacy, Security & Legal

PureVPN supplies 750+ servers in 141 countries via a self-managed VPN network at the time of posting. Encryption levels offered by PureVPN include OpenVPN - 256-bit encryption, IKEv2/ - 256-bit encryption, SSTP, L2TP/IPsec - 256-bit encryption and PPTP - 128-bit encryption.

PureVPN is based in, and operates under, the jurisdiction of Hong Kong. The company states on their website that they chose Hong Kong specifically because there are no mandatory data-retention laws there, so PureVPN is not legally obliged to store user data and share it with anyone.

The service states they will only share information with authorities having “valid subpoenas, warrants, other legal documents or with alleged victims having clear proof of any such activity.”

This is when the service is used in violation of the Terms of Service Agreement that customers agree to when they sign up for the service. PureVPN will only supply specific information about the activity in question, “provided we have the record of any such activity.”

The company’s privacy protections also extend to how you can pay for your subscription, as Bitcoin and merchant gift cards are accepted.

PureVPN’s online Chat Support assured me their apps work great from within China, and that I would have no trouble accessing any U.S.-based websites.


Privacy:

PureVPN is located in the privacy-friendly country of Hong Kong and does not keep any logs of user activity. The provider accepts anonymous payments for subscriptions. 


Customer Service

PureVPN’s customer support options are restricted to an online trouble ticket submission form and an online chat support system. This is basically standard operating procedure for VPN providers these days, as they continue to attempt to hold the line against high costs while still offering good customer service.

First, the good news. PureVPN’s online chat personnel are efficient and well-informed. I contacted them 3 times during my testing of the service to ask about the services and protocols they provide, and also about the app’s operability from behind the Great Firewall of China. In each case, the chat personnel responded (from behind a stock photo) and offered just the information I was looking for.

Now for the bad news. I submitted a support request via the online trouble ticket system on a Thursday, around 2:30 p.m. local time. At 9:25 p.m. I received an emailed reply that my request “has been created & forwarded to the Customer Success Team for immediate action.” By 10 a.m. the following Monday, I still hadn’t heard anything else from PureVPN Support. (SIGH!)

PureVPN Customer Service

PureVPN’s Knowledge Base is reasonably helpful when searching for information, with an efficient search function that aids users in finding answers to their issues.


Customer Service:

PureVPN’s customer service provides quick and well-informed replies to support questions. When they reply at all, that is. (It had to be a fluke.) The provider also offers a helpful knowledge base for users who are willing to dig for answers on their own.


Alternative VPN Options

While PureVPN’s performance numbers are attractive, their speed numbers could use a boost. While their connection numbers will likely be sufficient for most online activities, there are faster providers available, most at a lower subscription rate.

If you’re looking for more a speedier connection, you’d be better off investigating Hide My Ass!, VyprVPN and Private Internet Access. All 3 supply impressive speed numbers.

Hide My Ass! simultaneously boasts the fastest connection speeds and the best global server coverage of any provider I’ve tested. If those are your priorities, I would definitely consider Hide My Ass!

VyprVPN also supplies excellent connection speeds - third-best overall - and at a lower price than PureVPN. However, their global server coverage is barely half that of PureVPN.

Private Internet Access (PIA) offers blazingly-fast connection speeds, second-best overall, and does it for a rock-bottom price. PIA’s main drawback is its global server coverage.


Provider

Advantages

Link

1

HideMyAss VPN
  • Excellent connection speeds and global server coverage

2

Vypr VPN
  • ​Excellent connection speeds.
  • Cheaper than PureVPN

3

PrivateInternetAccess Logo
  • Excellent connection speeds
  • Low price

Conclusion

While PureVPN offers a reliable VPN connection, with above-average connection speeds and reliability, their pricing comes in higher than most. Users are required to buy at least a 2-year subscription before they receive a substantial discount on their monthly pricing.

Speeds from PureVPN servers are slower than other providers that I have tested, ranking in the middle of the provider rankings. However, their connection stays strong, performing well for all of the tasks I threw at it. The Speedtest numbers for both the U.S. and U.K. servers were excellent, and for my normal workday requirements, were more than up to the task.

Video streaming was a mixed bag. YouTube was a great example of the excellent connection provided by PureVPN. When it came to Netflix, the U.S. connection on my Mac worked great, streaming like a champ, and offering no complaints. The U.K. connection was a whole different kettle of fish.

While Netflix didn’t complain about the U.K. connection early in the week, a day later it was a completely different situation. The streaming service would not accept a connection from any of the PureVPN servers. Sadly, they seemed to be a victim of the Netflix blacklist.

Hulu offered the same type of experience. Excellent performance via U.S. servers, but complaining that I was using a proxy when connecting from any of the U.K. servers.

As for the iOS PureVPN app, it also worked like a champ, giving me strong performance with a fast connection, which was more than up to anything I threw at it. Sadly, though, my Netflix and Hulu experiences were identical to the Mac.

Signing up for the service is easy-peasy, with a huge variety of payment options available that should fit the needs of anyone, even coffee-haters who received a Starbuck gift card last Christmas.

Windows, macOS, iOS and Android users will enjoy the ease of installation and use. Windows and macOS apps are downloadable from the PureVPN website, while iOS and Android stores are available in their respective app stores.

PureVPN’s support services are another mixed-bag, with excellent online chat support, but a truly horrible response time to online support ticket submissions. (I’m still waiting for the answer to my question, PureVPN…)

Business users who are looking for a reliable method protecting themselves while conducting business online would do well to try PureVPN. If you don’t like what you see, you can always take advantage of their 7-day refund policy.

Users who are looking for a reliable way to access Netflix, Hulu and other pay-for-play streaming services should look for greener pastures. In any case, I wouldn’t spring for a subscription any longer than a month before trying out the service.

For more information about PureVPN, or to sign up for a subscription, visit the PureVPN website.

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